Return Policy
At Rose Valley, your satisfaction matters to us. If something isn’t right with your order, we’re here to help.
Return Eligibility
- Returns must be requested within 7 days of receiving your order
- The product must be unused, unopened, and in its original packaging
- The item must not be a personal-care product that has been opened or used, for hygiene reasons (e.g. makeup, skincare, or haircare items once opened)
- Proof of purchase (order ID or invoice) is required
Non-Returnable Items
- Products marked as “Final Sale” or purchased during clearance offers
- Opened or used beauty and personal care items
- Gift cards
How to Request a Return
- Contact our support team at mail.softforests@gmail.com or call 01601424748 with your order ID
- Our team will review your request and share pickup or drop-off instructions
- Once the returned item is received and inspected, we will notify you of the approval status
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product — we will arrange a free replacement or return.