Refund Policy

Refund Policy

Once your return is received and inspected, we will send you an email or SMS to confirm whether your refund has been approved.

Approved Refunds

• Approved refunds are processed within 5–7 business days
• Refunds for online payments are credited back to the original payment method (bKash, Nagad, card, etc.)
• Refunds for Cash on Delivery orders are issued via bKash/Nagad or bank transfer

Late or Missing Refunds

If you haven’t received a refund after the stated time, please first check your bank or mobile wallet statement again. If the refund still hasn’t appeared, contact us at mail.softforests@gmail.com or 01601424748 and we’ll look into it right away.

Partial Refunds

In some cases, only partial refunds may apply — for example, items returned outside the 7-day window or products not in their original condition.

Delivery Charges

Delivery charges are non-refundable, except in cases where the wrong item or a defective product was delivered due to our error.